It is difficult to believe that a decade ago, we did not have Siri, chatbots were an unusual sight, and computers that could hold intelligent conversations were only a part of science fiction. However, as we enter a new decade where we find artificial intelligence (AI) at the crux of technological innovation, no wonder we see companies looking to adopt conversational AI platforms to maximize business efficiency. The year 2021 is an exciting period for conversational AI trends as AI-powered chatbots join forces with other advanced technologies to improve user experiences like never before.
What is Artificial Intelligence?
In a nutshell, artificial intelligence (AI) is a technology that is meant to imitate human psychology and intelligence. It is a computer science field focused on creating machines that seem like they possess human intelligence. We call these machines’ intelligence “artificial” because humans create it, and it does not exist naturally.
Machine learning (ML) is a popular subset of AI. ML algorithms are computer-implementable instructions. They take data as input and perform computations to discover patterns within that data and use those patterns to predict the future.
An ML model improves its performance over time as it encounters more and more data and self-corrects…
